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Travel Tan - FAQ

What is Travel Tan
Travel Tan by Custom Tan is a revolutionary, environmentally and vegan friendly product.  The Travel Tan was developed specifically for the girl who wants to look tanned, but to protect her skin too.  

How do I use it?
Apply just as you would your moisturiser.  If using Travel Tan for it's sunscreen, remember to apply before heading out in the sun.

Can I use it on my face?
Yes, Travel Tan is designed for use from top to toe.  

Is it a fake tan?
Yes - absolutely!  Unlike our competitors who claim 'tanning oils' this actually has sunless tan in it, so you don't need to worry about damaging your own skin while sun 'tanning'.  

But does it contain sunscreen?
Yes - absolutely!  Unlike our competitors who claim 'natural sunscreen' from included oils, our product actually DOES CONTAIN SUNSCREEN.  

What else is in it?
Think of summer essentials in a pouch.  This is your summer beauty must have.  Travel Tan contains:

Natural Vitamin E to repair the skin and protect against harsh environmental damages
Macadamia oil smooth fine lines, rehydrate dry and sun-damaged skin, rejuvenate tired skin
Almond Sweet oil for intense hydration that soothes and softens the skin
Sunflower oil helps to retain the skin’s moisture with calming properties

How long will a Travel Tan pouch last me?
The Travel Tan pouch is 100g of pure indulgence.  We have slathered it all over our body to give you the best possible idea on how long it will last you.  We estimate that on average, you should get 5-6 full body applications out of your Travel Tan pouch. 

How is Travel Tan different from the Custom Tan mousse? 
Custom Tan's Self Tanning & Instant Bronzer mousse has been voted Australia's Best Fake Tan 3 times.  The mousse goes on brown and as a foam, where as the Travel Tan is a coconut milky colour which applies like a moisturiser.

Does it really work?
Ah - yeah!  Don't expect to go from Nicole Kidman to Beyonce's complexion after one application.  This is a gradual tanner which means that you have the ability to deepen the result by applying Travel Tan until you reach your desired shade. 

Is it cruelty and vegan friendly?
Absolutely!  Our founder has been vegetarian for over twenty years, and is a strong advocate of animal rights.  Every Custom Tan product is cruelty free and vegan friendly and we wouldn't have it any other way.

 

PURCHASE & SHIPPING INFORMATION

How much does shipping cost?
Travel Tan ships free in Australia, and has a flat rate of $5 per pouch on all international orders.  If you purchase other items from Custom Tan you may notice a change in shipping prices.  If you order bulkier items, then they will incur a cubic weight charge and this will be auto-calculated at check out.  Please note, we've negotiated some of the best shipping rates possible, and we only pass on the prices we are charged.  

Does Travel Tan ship globally?
Yes, just like all Custom Tan products, we ship globally all day every day.  

How long will it take to receive my order?
Within Australia, your Travel Tan should be delivered within 1-10 business days, depending on your location: 
Metropolitan Sydney, Melbourne, Brisbane, Canberra and Adelaide: 1-10 business days, Regional VIC, NSW, S.A: 2-10 business days, Metropolitan Brisbane, Hobart, Perth: 5-10 business days, All other regional areas within Australia: 4-10 business days.  International orders: 4-20 business days
It is important to note, that while we do our best to get it to you as quickly as possible, we do not own a freight company and it is up to Australia Post when they deliver to you.

Can I track my order?
We will send you an email once your order has been fulfilled and your Travel Tan has been dispatched. The package itself cannot be tracked on its journey, however please take note of the Australia Post estimated delivery times to your area, if you are concerned about the delivery of your order.

If you require tracking for your order, please note this comes at a cost, and is often quite costly for overseas purchasers.  If you would like to purchase Travel Tan with tracking, please contact us via email with your delivery address and quantity of pouches required for a quote.

Can I change my address once my order has been placed?
No.  This isn't possible.  Due to the volume of orders dispatched, once you place your order it is queued for shipping.  A change in address can come through too late, and throws a spanner in our dispatch process.  If you urgently need your shipping address changed please phone us within an hour of placing your order.  If we can move mountains we will, but can't promise. 

Will taxes apply to my order?
All international orders may be eligible for import duties and taxes.  Please contact your local authorities for indicative pricing.  Our understanding is that many countries have a minimum amount payable, and it is likely your order MAY not have charges applied.  It is important that you get full information from your local customs authority for clarification. 

Still have unanswered questions? 
We've tried to think of everything, but realise you may want to ask something else.  If so please visit our contact page. 

 

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